Cryo Tool

Yes. All ANAAKA products are Halal-certified by IIDC GmbH, an internationally recognised Halal certification body.

IIDC GmbH's Halal certification is recognised by:

• JAKIM – Department of Islamic Development Malaysia
• SFDA – Saudi Food & Drug Authority
• MUIS – Majlis Ugama Islam Singapura
• BPJPH – Halal Product Assurance Organizing Body (Indonesia)

Our Halal certification reflects our commitment to the highest ethical standards, carefully selected ingredients, and premium-quality skincare that you can use with confidence.

Please, check the Halal Certificate for more details.

Yes. ANAAKA products are dermatologist-approved and formulated with gentle, skin-loving ingredients to help minimise irritation, making them suitable for most skin types, including sensitive skin.

However, every person's skin is unique, so we recommend performing a patch test before using any new skincare product. If you have specific skin concerns or need personalised advice, our Customer Care team will be happy to help.

WhatsApp (Fastest Response): +60 11-5641 3803
WhatsApp: https://wa.link/30b8mc
Email: support@anaaka.com.my

All ANAAKA products are proudly made in Italy using premium-quality ingredients and are developed to meet strict European manufacturing and quality standards.

Our formulations combine advanced skincare science with Halal-certified ingredients, delivering effective, safe, and luxurious skincare you can trust.

Every person's skin is unique, so results may vary.

Many customers notice improved hydration and smoother-feeling skin within the first few days of use. For the best results, we recommend using ANAAKA consistently as part of your daily skincare routine for 4–8 weeks, allowing your skin time to renew naturally.

Consistency is key to achieving healthy, radiant-looking skin.

No.

Shipping is completely FREE on all orders within Malaysia. There are no hidden delivery fees or minimum purchase requirements.

All orders are delivered by our trusted logistics partner, Flybear, and you'll receive a tracking number once your order has been dispatched.

We currently accept:

• Visa
• Mastercard
• American Express
• Debit Cards
• PayPal
• Apple Pay
• Google Pay

All payments are securely processed through Stripe, one of the world's most trusted payment platforms.

We currently do not offer local payment methods such as FPX. As an international premium brand, we use globally trusted payment solutions to provide secure, reliable, and protected transactions for all our customers.

We want you to shop with confidence.

• Change of mind: You may return unopened, unused, and sealed products within 14 days of receiving your order.
• First-time customers: If you're new to ANAAKA and your skin doesn't respond well to the product, contact us within 30 days of delivery. Our Customer Care team will work with you to find the best solution, which may include product guidance, an exchange, store credit, or a refund where appropriate.

For damaged, incorrect, or faulty items, please contact our Customer Care team as soon as possible with your order number and photos of the product, and we'll resolve the issue promptly.

Customer Care

WhatsApp (Fastest Response): +60 11-5641 3803
WhatsApp: https://wa.link/30b8mc
Email: support@anaaka.com.my

If you need to cancel or make changes to your order, please contact our Customer Care team as soon as possible.

The fastest way to reach us is via WhatsApp: +60 11-5641 3803
WhatsApp: https://wa.link/30b8mc

You can also email us at support@anaaka.com.my.

Please include your order number and the changes you'd like to make. We'll do our best to accommodate your request. However, once an order has been processed or shipped, it may no longer be possible to modify or cancel it.